How Much Money Did Bank Of America Make By Switching To Voip

The largest voice-over-IP business concern deployment revealed to date presents new opportunities, for both the banking company that's using it and the services provider that's implementing it. EDS will build a converged vocalism, video, and data communications system for Banking company of America Corp. to improve productivity for 180,000 employees working at more than 5,800 locations in 29 states and the District of Columbia, the banking company said last week.

Until recently, most business IP telephony installations have been on a small-scale scale, usually involving fewer than 100 employees. The adoption of IP telephony past large companies for tens of thousands of workers--Boeing Co. and Ford Motor Co. among them--shows that businesses meet many benefits from operating a single network for all of their communications needs.

"The principal driver for this move isn't saving money merely the potential for new applications that the bank can deploy," says Dave Passmore, inquiry manager at Information technology research business firm Burton Group.

Depository financial institution of America already outsources its IT infrastructure to EDS under a multiyear, multibillion-dollar contract that calls for the systems integrator to reengineer and manage voice and data services. EDS and networking equipment supplier Cisco Systems volition deploy the bank's IP telephony network over the next two to three years.

The new engineering will replace more than 360 PBX voice systems. The depository financial institution has ordered 180,000 IP telephones from Cisco, which says IP engineering science will make information technology easier to provide bank employees with admission to integrated data from business applications, develop customized XML-based applications, and extend contact-centre resource to multiple locations. In the process, more than 100,000 Banking company of America employees will become voice mailboxes based on Cisco's Unity vocalism messaging system.

"A lot of what banks support are call centers, which provide financial advice or answer questions about customers' bank statements," Passmore says. "This engineering science will let them develop virtual phone call centers." In that scenario, calls could be routed to experts located anywhere, at lower price than with a conventional organisation. Bank of America officials weren't available to provide details on their plans.

The deployment poses a big challenge, as well every bit an opportunity, for EDS. In 2000, Dow Chemical hired EDS nether a seven-year, $i.4 billion contract to build a converged IP telephony system for 50,000 employees in 63 countries. Earlier this year, EDS withdrew from the contract, partly considering it lacked the technical chops to build the systems outlined in the bargain (see story).

"This is really important for EDS," Passmore says. "Tin can they pace up and support this big of a deployment? If they can do this well, they will run across more than business organisation from other companies." EDS's largest IP telephony implementation will come every bit part of an in-progress 360,000-seat Defense Section implementation.

Source: https://www.informationweek.com/voip-gains-ground-with--bank-of-america-deal/d/d-id/1027606

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